Shipping & Delivery Policy

1. Digital Services Only

Sterling Design Group PTY LTD (ABN: 81 689 272 535) provides creative consulting and design strategy services only. We do not ship physical goods or products. All our services are delivered digitally through electronic means.

2. Delivery Methods

2.1 Digital Delivery

All deliverables are provided through the following methods:

• Email attachments (for smaller files)
• Secure download links (for larger files or comprehensive packages)
• Cloud storage sharing (Google Drive, Dropbox, or similar)
• Online presentation platforms (for concept presentations)

2.2 Delivery Confirmation

Delivery is considered complete when:

• Files have been sent to the client's email address
• Download links are accessible and functional
• Client has confirmed receipt and accessibility
• All deliverables specified in the agreement have been provided

3. Service Delivery Timelines

3.1 Strategy Sessions

3.2 Brand Concept Sprints

3.3 Graphic Design Direction

3.4 Environmental/Spatial Concepts

3.5 Monthly Creative Advisory

4. Business Hours and Timezone

4.1 Operating Hours

We operate during standard business hours in Adelaide, South Australia:

• Monday to Friday: 9:00 AM - 5:00 PM (ACST/ACDT)
• Weekends: Closed
• Public Holidays: Closed (Adelaide public holidays)

4.2 Timezone Considerations

All delivery timelines are based on Adelaide time (ACST/ACDT). Clients in different timezones should account for this when planning their projects and expecting deliverables.

5. File Formats and Accessibility

5.1 Standard File Formats

We deliver files in commonly accessible formats:

• PDF documents for presentations and guidelines
• JPG/PNG images for visual concepts
• DOCX/PDF for text documents and specifications
• MP4 for video presentations (when applicable)

5.2 File Size and Accessibility

Large files are delivered via secure download links with appropriate expiration dates. We ensure all deliverables are accessible and compatible with standard software and devices.

6. Delivery Issues and Support

6.1 Technical Issues

If you experience issues accessing delivered files, please contact us immediately. We will:

• Resend files via alternative methods
• Provide technical support for file access
• Extend download link expiration if needed
• Offer alternative delivery methods

6.2 Delivery Delays

If we anticipate delays in delivery, we will notify you as soon as possible with:

• Reason for the delay
• Revised delivery timeline
• Options for partial delivery if applicable

7. Third-Party Services

Important: We provide creative strategy and design concepts only. Any physical production, printing, fabrication, or implementation services are handled by third-party providers under separate terms and conditions. We are not responsible for the delivery, quality, or timelines of third-party services.

8. Client Responsibilities

Clients are responsible for:

• Providing accurate email addresses and contact information
• Checking email and download links promptly
• Notifying us of any delivery issues within 48 hours
• Maintaining backup copies of delivered files
• Ensuring their systems can access delivered file formats

9. Delivery Confirmation

We recommend clients confirm receipt of all deliverables within 48 hours of delivery. This helps ensure all files are accessible and complete.

10. Contact Information

For questions about delivery or to report delivery issues, please contact us:

Sterling Design Group PTY LTD
Email: support@sd-design.shop
Location: Woodcroft, SA, Australia
ABN: 81 689 272 535

11. Policy Updates

This Shipping & Delivery Policy may be updated from time to time. Changes will be posted on our website and will apply to new service agreements. Existing agreements will continue under the terms in effect at the time of booking.